Privacy Policy

Last updated: January 27, 2026

1. Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal information Fabric Syndicate (“we,” “us,” or “our”) collects, how we use it, with whom we share it, and your rights. This policy applies to information collected on our websites, mobile apps, in-store interactions, and through other channels where this policy is posted.

2. Controller and Contact

Data controller: Fabric Syndicate
Contact emails:

3. Information We Collect

We collect personal information necessary to operate our business and provide services, including:

  • Account & Profile Data: name, email, username, password hash, profile photo, preferences.
  • Order & Transaction Data: billing & shipping addresses, items purchased, order numbers, transaction IDs, discounts, returns, refunds, gift card activity.
  • Payment Data: payment instrument details required to process orders (card data typically processed and stored by our payment processors; we do not store full card numbers on our servers unless otherwise stated).
  • Contact & Communications: email correspondence, chat transcripts, customer service records, survey responses.
  • Device & Usage Data: IP address, device identifiers, browser type, operating system, pages visited, referrer, click paths, session length, and performance data.
  • Location Data: shipping address and, where you permit, approximate device location for store features or deliveries.
  • Marketing & Preference Data: subscription status, campaign interactions, product interests, loyalty program activity.
  • User-Generated Content: reviews, photos, comments, social media posts you submit.
  • Fraud Prevention & Security Data: identity verification information, device fingerprints, transaction risk scores.
  • In-store and Physical Interactions: purchase histories tied to loyalty accounts, returns, point-of-sale data, CCTV footage (where applicable and posted).
  • Special categories: we do not generally collect sensitive personal data (e.g., race, health), except when necessary and with consent (for example, for medical accommodation requests).

4. How We Collect Information

  • Directly from you when you create an account, place orders, sign up for marketing, contact support, participate in promotions, or submit reviews.
  • Automatically via cookies, pixels, SDKs, server logs, and analytics tools.
  • From third parties such as payment processors, shipping carriers, fraud prevention services, marketing partners, public sources, and social networks (where you connect accounts).

5. How We Use Personal Information (Purposes)

We use personal information for business and commercial purposes including:

  • To process and fulfill orders, manage payments, process returns, and provide customer support.
  • To communicate order status, shipping notifications, recalls, and transactional messages.
  • To personalize site and marketing content, provide product recommendations, and manage loyalty programs.
  • To operate and secure our services, prevent fraud, and detect abuse or illegal activity.
  • To run promotions, contests, and sweepstakes; administer surveys and reviews.
  • To comply with legal obligations, respond to legal requests, and enforce our terms.
  • To analyze, report, and improve our products, marketing, and operations.

6. Legal Bases for Processing (Applicable Where Required, e.g., EU)

  • Performance of a contract: to fulfill your orders and provide services.
  • Legitimate interests: for fraud prevention, site operation, analytics, and direct marketing (balanced against your privacy interests).
  • Consent: for certain cookies, marketing communications, and profiling where required.
  • Legal obligation: to comply with laws (tax, consumer protection, record-keeping).

7. Cookies, Tracking, and Advertising

We and our partners use cookies, pixel tags, local storage, and similar technologies to:

  • Remember account and shopping cart information, enable logins, and maintain session state.
  • Measure site and campaign performance and analytics.
  • Provide personalized product recommendations and targeted advertising.
  • Manage consent preferences.

Types of cookies:

  • Essential cookies: required for core site functionality (cart, checkout, authentication).
  • Preference cookies: remember language and display settings.
  • Performance/analytics cookies: measure site usage and performance.
  • Advertising/targeting cookies: used for behavioral advertising, retargeting, and affiliate tracking.

You can control cookie settings via your browser and any consent management tool on our site; disabling certain cookies may limit functionality.

8. Advertising, Personalization, and Third-Party Marketing

We work with advertising and analytics partners to deliver personalized ads on our site and across the web and apps. These partners may use cookies, device identifiers, and similar technologies to collect information about your browsing activities and to build profiles for ad targeting. Where required, we obtain consent for such uses and provide opt-outs (including Do Not Sell/Share requests for California residents; see Section 12).

9. Sharing of Information

We share information with:

  • Service providers: payment processors, shipping and logistics partners, cloud hosting providers, analytics and marketing platforms, customer support providers, review and UGC platforms.
  • Affiliates and corporate partners for business purposes (e.g., loyalty program management).
  • Legal, safety, and regulatory authorities as required by law or to protect rights.
  • Business transferees: in connection with a sale, merger, reorganization, or asset transfer.
  • Advertising networks and social media platforms (subject to your settings and applicable consent).

We require our service providers to use data only for the services we engage them for and to implement appropriate security.

10. International Transfers

Personal information may be processed and stored outside your country. When transfers occur, we implement safeguards such as standard contractual clauses, data transfer agreements, or rely on local adequacy decisions where applicable.

11. Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, support business operations (usually a period defined by tax, accounting, or regulatory requirements). Typical retention examples:

  • Order records: [e.g., 7 years — customize to applicable law]
  • Marketing opt-ins: until you unsubscribe
  • Account information: until deletion request or inactive account rules apply
    We anonymize or delete data when no longer needed.

12. California Privacy Rights (CCPA / CPRA) — If Applicable

If you are a California resident, you may have specific rights including:

  • Right to know: request categories and specific pieces of personal information collected, sold, or disclosed about you in the prior 12 months.
  • Right to delete: request deletion of personal information subject to exceptions.
  • Right to opt-out of sale or sharing of personal information: submit a Do Not Sell / Do Not Share request if applicable.
  • Right to non-discrimination for exercising rights.

To exercise these rights, submit a verifiable request to our privacy contacts listed in Section 2. We will verify identity before responding and limit requests for sensitive information accordingly.

13. EU/UK Rights (GDPR) — If Applicable

If you are in the EU/UK, you have the following rights regarding your personal data:

  • Right of access: You may request a copy of the personal data we hold about you.
  • Right to rectification: You may request correction of inaccurate or incomplete data.
  • Right to erasure: You may request deletion of your personal data, subject to legal exceptions.
  • Right to restriction of processing: You may request that we limit how we use your data.
  • Right to object: You may object to processing based on legitimate interests or direct marketing.
  • Right to data portability: You may request your data in a structured, commonly used, machine-readable format.
  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.
  • Right to lodge a complaint: You may complain to a supervisory authority if you believe your rights have been violated.

To exercise your rights, please contact us at the emails listed in Section 2. We may ask you to verify your identity before processing requests.

14. Children

Our services are not intended for children below the minimum age in your jurisdiction (commonly 13–16). We do not knowingly collect personal information from children without parental consent. If you believe we have data for a child, contact us to have it removed.

15. Security

We maintain administrative, technical, and physical safeguards to protect personal information. These include access controls, encryption in transit, and secure hosting. Although we strive to protect your information, no security is perfect — we cannot guarantee absolute security.

16. Data Subject Verification

For requests to access, delete, or modify personal information, we will take steps to verify your identity. Verification may require a signed declaration, photo ID, or other information to protect privacy and security.

17. Automated Decision-Making and Profiling

We may use automated systems and analytics to personalize content, marketing, and product recommendations. Where required by law, we provide meaningful information about the logic and consequences of automated decisions and, where applicable, let you opt out of certain profiling for marketing.

18. Loyalty Programs, Promotions, and Gift Cards

  • Loyalty program data: purchase history, points balance, redemptions, and communications preferences.
  • Gift cards: activation and redemption histories.
  • Promotions and sweepstakes: data collected for entry and prize fulfillment; winners may be publicly identified if required by promotion rules.

19. In-store, Curbside, and Pickup Services

If you use in-store pickup or curbside services, we may share order, contact, and pickup location details with store staff and third-party fulfillment partners. We may collect store CCTV and badge/access logs as posted in-store.

20. Links and Third-Party Content

Our site may contain links, widgets, or embedded content from third parties. Those services have their own privacy practices that govern their data collection and use. We are not responsible for their practices.

21. Changes to this Privacy Policy

We may update this policy from time to time. If changes are material, we will provide notice as required by law (e.g., email, site banner). The “Last updated” date at the top reflects the most recent update.

22. How to Contact Us / Exercise Your Rights

To make requests, ask questions, or lodge complaints: contact c.hooper@fabricsyndicate.co, admin@fabricsyndicate.co, welcom@fabricsyndicate.co. For California Do Not Sell/Share requests or data access/deletion requests, please indicate “Privacy Request — [Type]” in your message.

23. Additional Disclosures by Channel

Social login: if you sign in with a social account, we may receive profile information from that provider (subject to your permissions).

Mobile apps: may collect device identifiers, advertising IDs, and app usage data. App stores may offer additional privacy controls.

Email: transactional emails include order information; marketing emails include unsubscribe links.

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