Overview

Many of our products are print-on-demand and fulfilled by a third-party provider. Because items are produced to order, we generally do not accept returns or exchanges for change of mind, sizing, or color differences.
We will, however, replace or refund items that arrive damaged, defective, or incorrect as a result of a fulfillment or printing error.

Eligibility for Refunds & Replacements

• To be eligible for a refund or replacement, you must report the issue within 30 days of delivery.
• Eligible issues include: damaged items, defective products, wrong item shipped, or a clear printing/production error.
• Items that are not eligible: change of mind, incorrect size chosen by the customer, normal wear and tear, or items that have been washed/used (unless damage was present on first wear and reported immediately).
• Custom and personalized items are final sale unless there is a production error or defect.

How to Submit a Claim

1. Contact us as soon as you notice a problem. Provide:
   • Your order number
   • A brief description of the issue
   • Clear photos showing the problem (full item, close-up of defect, and any labels/tags)
2. Submit your claim via our Contact page or email our customer support at welcome@fabricsyndicate.co with the information above.

What Happens Next

• We will review your claim and may request additional photos or information.
• If we confirm a production or fulfillment error, we will offer one of the following (at our discretion):
  • Replacement of the item (fulfilled at no additional cost)
  • Full refund to the original payment method
  • Store credit
• Refunds are issued after approval and typically process within 5–10 business days (this can vary by payment provider). If shipping was charged, shipping fees are refundable only when the error was ours.

Returns & Shipping

• In most cases with print-on-demand items, you will not need to ship the product back. If a return shipment is required, we will provide return instructions and cover return postage when the return is due to our error.
• If you return an item that is not eligible for refund (e.g., change of mind), the return will be at your expense and may be refused.

Cancellations & Order Changes

• Orders are produced quickly. If you need to cancel or change an order, contact us immediately. If production has not started, we may be able to cancel; if production has started, cancellation may not be possible.
• Because production is handled by a third party, we cannot guarantee cancellation once the order enters production.

Proof and Verification

• We require photographic evidence to verify claims. Failure to provide adequate proof may delay or prevent a refund/replacement.
• All claims will be investigated; fraudulent claims will be refused.

Exceptions & Special Circumstances

• If an item is lost in shipping, we will work with the fulfillment partner and the carrier to resolve the issue. Please contact us so we can open an investigation.
• If you believe your item was damaged in transit, keep original packaging and take photos, then contact us.

Contact Information

For customer support, please email: welcome@fabricsyndicate.co
For technical support, please email: admin@fabricsyndicate.co

If you have any questions or need assistance with your order, please reach out to us via the above emails. We aim to respond as quickly as possible and guide you through the next steps.